According to ISO 9001 Quality Objective Clause 6.2.1, an organization’s top-level leadership shall establish quality objectives that are consistent with the quality policy, relevant to the conformity of products and enhancing customer satisfaction. Quality objectives should be measurable, communicated and understood and applied throughout your company.
ISO 9001 quality objectives are goals that the company wishes to achieve. They have to do with customer satisfaction and are related to the organization’s quality policies. Examples include wanting customer deliveries to be on-time 95% of the time or reducing product defects by 25%. ISO 9001 Quality Policy describes the goal of your organization’s Quality Management System, whereas an ISO 9001 Quality Objective is more specific to a process or department.
ISO 9001 QUALITY OBJECTIVES – SMART
ISO 9001 Quality objectives should be established in a S.M.A.R.T. format. (Acronym used as a guide to develop quality objectives. They are Specific, Measurable, Attainable and Time-based).
- Specific – The objectives should be clear enough and specific so that everyone understands and interprets them in the same way.
- Measurable – It should be quantifiable and you should be able to track performance to see if you have or have not achieved the desired outcome.
- Attainable – An objective should be “doable” and within your organizations reach to achieve them reasonably.
- Relevant –Objectives should be realistic and relevant and consistent with your quality management policy.
- Time-based – An objective should be quantifiable and have a time frame associated with it.